Privacy Policy
Your privacy matters to us
Effective Date: January 2025
In Plain English
We collect your contact details when you fill out our forms so we can follow up on your inquiry and send you relevant information about our metal fabrication services. We also use standard website tracking tools (like Google Analytics) to improve our site. We take your privacy seriously and protect your information.
What Information We Collect
Information You Provide:
- Name, email address, phone number, company name
- Project details or inquiries you submit through our forms
- Any other information you choose to provide
Information Collected Automatically:
- IP address and device information
- Pages visited and time spent on our site
- How you found our website (referral source)
- Cookie data and similar tracking technologies
Why We Collect Your Information
We use your information to:
- Respond to your inquiries and provide quotes
- Send you information about our services and projects (only if you opt-in)
- Improve our website and understand how visitors use it
- Comply with legal obligations
Who We Share Your Information With
We may share your information with:
- Our team members who need it to respond to your inquiry
- Marketing platforms (e.g., CRM systems, email marketing tools)
- Analytics providers (Google Analytics, Meta Pixel if applicable)
- IT service providers who help us operate our website
- Legal authorities if required by law
Some of these service providers are based overseas (primarily USA), which means your information may be disclosed outside Australia.
Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences
- Understand how you use our website
- Improve our marketing effectiveness
- Track form submissions and conversions
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality. For more information on managing cookies, visit www.aboutcookies.org.
Your Rights
Under Australian privacy law, you have the right to:
- Access your personal information we hold
- Correct inaccurate or outdated information
- Request deletion of your information (subject to legal obligations)
- Opt-out of marketing communications at any time
- Complain to the Office of the Australian Information Commissioner (OAIC) if you're unhappy with how we handle your information
Data Security & Retention
We implement reasonable security measures to protect your information from unauthorized access, misuse, or disclosure. We retain lead information for 3 years or as required by law, after which it's securely deleted.
Marketing Communications
If you opt-in to receive marketing emails, you can unsubscribe at any time using the link in every email. We comply with the Spam Act 2003 and only send commercial messages to those who have consented.
Changes to This Policy
We may update this policy from time to time. The effective date at the top shows when it was last updated. Continued use of our website means you accept any changes.
Contact Us
For privacy-related questions or to exercise your rights:
- Email: hello@camesco.com.au
- Phone: +61 2 6651 2493
- Address: 29 Hurley Drive, Coffs Harbour, NSW